ClientWave Training Courses
Our most popular training courses following a Mystery Shopping Report
Welcome | ClientWave Salon Training
We offer unique team training in Salon Retailing, Exceptional Customer Service, Ultimate Reception & Up-Selling along with a selection of Salon Management courses from introductory to advanced level.
In addition, tailor-made courses are available to suit your salon or group’s individual needs. Our courses are designed & delivered by industry experts who truly understand your business.
Recommended by manufacturers, our courses are designed & proven to deliver results whilst motivating & energising your staff.
Browse through our range of courses and please feel free to contact us to discuss your individual requirements.
All our training courses are available In-Salon & via Zoom.
Customer Service Training
Elevate every step of your client journey with our personalised team coaching.
Transform how your team members connect with clients in this dynamic training session – grounded in insights from over 3,000 real salon clients who shared exactly what they expect (and what they don’t).
This is more than just training – it’s a game-changing experience that empowers your team members to create unforgettable client moments, every time.
Customer Service Training
Elevate every step of your client journey with our personalised team coaching.
Transform how your team members connect with clients in this dynamic training session – grounded in insights from over 3,000 real salon clients who shared exactly what they expect (and what they don’t).
This is more than just training – it’s a game-changing experience that empowers your team members to create unforgettable client moments, every time.
Consultation
The consultation is a key element of the client journey & the salon service delivered to the client.
Discover what the client really expects from their consultation.
Learn how to deliver ‘The Perfect Consultation’ & benefit from the natural up-sells from a great in-depth consultation.
Consultation
The consultation is a key element of the client journey & the salon service delivered to the client.
Discover what the client really expects from their consultation.
Learn how to deliver ‘The Perfect Consultation’ & benefit from the natural up-sells from a great in-depth consultation.
Retailing
We don’t teach your staff how to sell – we show your staff how to get the client to buy from them, because they want to!
Discover techniques to ensure retailing is a consistent profit centre of the salon. We remove the fear factor & overcome objections with a unique approach that is easy & very effective.
This inter-active day gets such good results that product companies regularly recommend it to their salons.
Retailing
We don’t teach your staff how to sell – we show your staff how to get the client to buy from them, because they want to!
Discover techniques to ensure retailing is a consistent profit centre of the salon. We remove the fear factor & overcome objections with a unique approach that is easy & very effective.
This inter-active day gets such good results that product companies regularly recommend it to their salons.
Ultimate Reception
The “must have” course for Front of House performance.
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
Ultimate Reception
The “must have” course for Front of House performance.
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
Up – Selling
A quick & easy route to increased revenue & earnings!
Every client, at every visit, should enjoy the luxury, pampering & hair benefits of a Backwash treatment
But we know they don’t. Why not? Well, it’s a multitude of reasons all of which are tackled in this unique, fun & up-beat course
Up – Selling
A quick & easy route to increased revenue & earnings!
Every client, at every visit, should enjoy the luxury, pampering & hair benefits of a Backwash treatment
But we know they don’t. Why not? Well, it’s a multitude of reasons all of which are tackled in this unique, fun & up-beat course
Management Training
Our Management courses have been designed to be practical & effective whilst addressing the most common issues experienced within a salon.
The courses aim to build on the skill sets of managers & salon owners as well as stylists / therapists being groomed for a future management role.
Ideal for anyone wanting to improve their skills, knowledge, confidence & credibility.
Management Training
Our Management courses have been designed to be practical & effective whilst addressing the most common issues experienced within a salon.
The courses aim to build on the skill sets of managers & salon owners as well as stylists / therapists being groomed for a future management role.
Ideal for anyone wanting to improve their skills, knowledge, confidence & credibility.