About ClientWave
We provide Mystery Shopping, Training, Consultatncy & Internet Marketing
for Hair & Beauty Salons.
Welcome to ClientWave
Mystery Shopping sits at the heart of what we do… but it doesn’t stop there…
If you’re considering a mystery shop, know that our support doesn’t end with the report. In fact, for some salons, that’s where it really starts.
Your results may highlight opportunities within consultations, retail, customer service, rebooking, or reception. Whatever areas need attention, we’ll guide you with clear, practical advice on how to strengthen and refine them.
Our training courses and one-to-one stylist or therapist coaching are thoughtfully designed to build skills, boost confidence, and create consistency throughout the entire client journey.
With over 22 years of experience training and coaching within the hair and beauty industry, we’re perfectly placed to help your team grow, upskill, and truly shine.
Take a moment to explore our range of courses – from bite-size sessions to full-day training – all carefully priced to deliver real value without stretching your budget.
Founder [ 2003 ]
Carole Taylor founded ClientWave Salon Training Services in 2003 and currently manages the composition and delivery of an extensive range of innovative training courses for hair and beauty salons in the UK and Europe.
Working closely with a number of leading industry suppliers such as Wella (UK), Carole’s experience and unique insights into all aspects of managing a successful salon inspires and educates ambitious salon owners and their teams.
Credentials
- Founder of ClientWave Ltd
- Business Studies Degree
- Extensive client portfolio
- Education Consultancy with Guinot beauty manufacturer
- Exclusive supplier of Mystery Shopping to Scratch Magazine
- Exclusive supplier of Mystery Shopping to Guinot
- British Hairdressing Business Awards judge
- Creative HEAD Most Wanted judge
- Speaker at Salon International
- Speaker & Panelist at Wella Business Network
- Speaker at Salon Smart
- Speaker at Goldwell’s Hub Network