ClientWave Mystery Shopping Testimonials
The UK’s Most Experienced Hair / Beauty Salon & Spa Mystery Shopper Service
‘We recently engaged ClientWave to provide us with mystery shopper visits.
The service was suburb, and the thorough and extensive feedback was extremely valuable.
I would have no hesitation recommending their service to any salon owner.’
Stephen Nurse
Operations Director
Daniel Galvin
Recent Client Testimonials
I have used the ClientWave mystery shopping service for a number of years and have found it extremely helpful to reinforce and review the customer service standards of all our team.
Our newly qualified stylists, support team members and our experienced staff all find that it is a very important tool to help them achieve and maintain the expected level of standards.
The staff find that the easy-to-understand reports are a useful personal appraisal mechanism.
The reports are also circulated within the whole team to help them understand what levels of customer experience we are objectively delivering against our expectations as a salon. It is fantastic to have an independent expert-eye perspective.
ClientWave are invaluable to the success of my business. I cannot imagine how we would manage to measure our customer experience in a more neutral and objective manner.
Customer journey is EVERYTHING in beauty, and it’s easy to get complacent about how well you think you’re doing. I wanted to get a truly objective view of what we currently do, so reached out to Carole and ClientWave to conduct some mystery shopping visits for us.
The visits were done quickly and reports came through almost immediately… and then WOW – the level of detail you get is just phenomenal. So many insights, that are already helping us to shape and improve our customer journey.
Of course some of it reinforces what you’re already good at doing, which is great for my team to hear – we were able to celebrate some lovely praise from our shoppers… but it also allowed us to zoom in on the areas where we needed to work harder and put actions in place.
The detailed reports give you everything you could possibly want to know about the visit, it’s really comprehensive and excellent value for money.
As a result of our initial shops, we’ve now signed up with Carole and her team to continue a regular Mystery Shop audit for us throughout 2026.
Thanks Carole – so glad we found you!!
‘We’ve used this ClientWave a number of times for mystery shopping and have always found the reports really thorough and helpful.
They give an honest view of the client experience, clearly showing what’s working well and where things could be improved.
The feedback is easy to understand, practical, and full of useful pointers to help us improve, which makes it a great tool for improving standards and team training. We highly recommend their service’.
‘Working with ClientWave has been a game-changer for our salons. Their secret shopper program provided us with an unfiltered, objective look at our guest experience that we simply couldn’t get on our own.
The insights allowed us to refine our front of house processes and elevate our service standards across all locations.
If you are looking to turn the quality of your service to the next level, ClientWave is definitely a great business to work with.
“We used ClientWave mystery shopping service to gain a clear and honest insight into how our team is performing, and it proved to be extremely valuable. It was reassuring to see where we are doing well and equally useful to clearly identify areas where the business was not performing as strongly as expected.
The feedback helped us assess how closely we are aligned with our client journey document and highlighted key opportunities for improvement. The reports were detailed, informative, and easy to understand.
Liaising with Carole was efficient and straightforward throughout the process. Overall, the service provided meaningful and actionable insights and is a great tool for driving improvement within our business. We’re looking forward to running another round in the future once the identified areas for improvement have been addressed.
We would happily recommend this service to other businesses looking to refine and enhance their customer experience.”
More Client Testimonials
Become a Mystery Shopper
Via Telephone : 07739 806 406
Recent Mystery Shopper Testimonials
‘I’ve been a mystery client for over 11 years, it’s been an absolute pleasure to be involved in the mystery visits to salons. Every salon is picked to be within easy distance for you to travel and they are always respectable salons with experts in their knowledge. The process is easy, once you have been asked to be a mystery client you book your treatment / hair cut as you would do normally and then once home, fill out a questionnaire, once completed, reimbursement is in your bank within a couple of days. I always enjoy these visits as it enables me to have a day out visiting salons I did not know existed’
‘It has been an overall great experience mystery shopping for ClientWave over the last 15 years!
They are always extremely professional, concise in their instructions and generally all round lovely to work with.
I’ve enjoyed visiting different salons I wouldn’t normally and am always reimbursed swiftly. I couldn’t rate ClientWave enough’
‘I love being a mystery shopper for ClientWave, I get sent to amazing places for some fabulous treatments and reimbursed quickly for the experience! I’m always excited when the next assignment comes through, I’m given plenty of time to organise the appointment and always given detailed guidelines of what’s expected, can’t wait for the next one!’
‘I absolutely love mystery shopping for ClientWave. I get to find new salons and experience some amazing treatments. Communication is always great, ClientWave are fast to respond and when I’ve sent in my feedback my reimbursement is swift. I’ve been mystery shopping for ClientWave for a few years and can’t recommend them enough’
‘I have been a mystery shopper for ClientWave a few times now. The team are so lovely! Always great communication with lots of detail. No question I’ve had has not been answered or made to feel like it’s a silly question. Every time I’ve been reimbursed for the treatment pretty much instantly. As a beautician myself, it’s real treat to go and have treatments done that I wouldn’t normally have or somewhere I haven’t been before! I definitely recommend ClientWave!’
My experience being a mystery shopper for Clientwave has always been pleasant and easy, the instructions are always clear, and communication always prompt with replies. I have worked with Clientwave 5/6 times over the past few years and have always been reimbursed quickly and had the chance to review some lovely places.