Transform how your team members connect with clients in this dynamic training session – grounded in insights from over 3,000 real salon clients who shared exactly what they expect (and what they don’t).

What you’ll gain:

• A fresh perspective on what exceptional customer service truly means – the results may surprise you!
• Proven strategies tailored to each stage of the client journey, from first hello to final goodbye.
• Tools and confidence to exceed expectations at every visit

This is more than just training – it’s a game-changing experience that empowers your team members to create unforgettable client moments, every time.

Course Content

• Why is customer service so important?
• Your Strengths & Weaknesses
• The Phone Call
• The Arrival
• The Consultation
• The Backwash
• The Hair / Beauty Service
• The Appointment Closure
• The most common client complaints about customer service

Booking Details

Duration: 3 hours via Zoom

Price: £450.00 (ex Vat @ 20%)

To book 3 hours of Customer Service Training please either:

Call ClientWave on 07739 806406 to arrange a mutually convenient date

Or

eMail: carole@clientwave.co.uk