Next Course Date
Weds 25th September, via Zoom
Delegate numbers are limited so please book early.
Benefits
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
Course Content
- The Importance of the Reception Function
- Telephone Etiquette – Do’s & Don’ts
- Up-Selling Colour over the phone
- Exercise on up-selling techniques
- Column Maximisation & Filling the Appointment Book
- Meet & Greet Techniques
- What clients say about your salon (applicable when a mystery shopper has been booked)
- Effective Pre-book & Re-book techniques
- Spot the business opportunity
- Top 10 Tips for the Ultimate Reception
Delegate Information
Who is it aimed at:
Receptionists together with their Salon Owners
Duration:
One day (9:30 – 4:30)
Venue / Virtual:
Currently via Zoom
Booking Details
Telephone : 07739 806 406
