The Ultimate Reception Course
The “must have” course for Front of House performance
Next Open Course Date [ via ZOOM ] is Wednesday 23rd, September 2026
Delegate numbers are limited so please book early.
This Course is also available on a One-to-One basis in a 3 hour ZOOM session
Benefits
The Receptionist is the arguably the most important person in the salon. Explore techniques & strategies to drive the business from the front.
You will learn techniques for column maximisation, effective re-book strategies, business generation & exceptional service.
Course Content
- The Importance of the Reception Function
- Telephone Etiquette – Do’s & Don’ts
- Up-Selling Colour over the phone
- Exercise on up-selling techniques
- Column Maximisation & Filling the Appointment Book
- Meet & Greet Techniques
- What clients say about your salon (applicable when a mystery shopper has been booked)
- Effective Pre-book & Re-book techniques
- Spot the business opportunity
- Top 10 Tips for the Ultimate Reception
Delegate Information
Who is it aimed at:
Receptionists together with their Salon Owners
Duration:
One day (9:30 – 4:30)
Venue / Virtual:
Currently via Zoom
Booking Details
Telephone : 07739 806 406
Registered Office
14a Forest Gate
Chippenham
Wiltshire
SN15 3RS
UK: 04843598
Contact Us
Online : Submit Form
Call : 07739 806 406
Direct Email : Mystery Shoppers
Direct Email : Training Courses
What to Expect
A comprehensive 8 – 10 page Mystery Shopping Report for Hair & Beauty Salon owners that put customer service at the very heart of their business strategy.
