Salon Mystery Shopping
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Up-Selling at the backwash made easy …

A quick & easy route to increased revenue & earnings!

Overview


Treatments are like low-hanging fruit, just there for the picking!

Every client, at every visit, should enjoy the luxury, pampering & hair benefits of a Backwash treatment

But we know they don’t. Why not? Well, it’s a multitude of reasons all of which are tackled in this unique, fun & up-beat course

Benefits

  • Instant increase in revenue & 6 weekly rebooks
  • Immediate increase in every stylist’s Average Bill
  • Higher earnings from Month 1
  • Even more beautiful hair for the client

Content

  • Why don’t all clients have a Treatment?
  • Where are we now? Strengths & Weaknesses
  • What the client thinks – Focus Group feedback on Treatments
  • Removing the obstacles & the up-sell fear factor
  • The Treatment Touch Points – from Booking, Consultation, Service & Rebook
  • Easy commitments to change

Course Information


Who is it aimed at:

The entire salon team.

Duration:

Half day (9:30am – 1pm)
or
Full day (9.30 – 4pm) includes team exercises, discussions & brainstorming

Venue:

In-salon.

Booking Details


Telephone : 07739 806 406

Book Now ...

Useful Courses

  • ClientWave Salon Consultation Training following a Secret Shopper Visit
    2 hour Consultation Training | Newly Qualified Stylists
  • ClientWave Salon Consultation Training following a Secret Shopper Visit
    2 hour Consultation Training | Experienced Qualified Stylists
  • 3 Hr Exceptional Customer Service Training
  • Salon Retail Training following a Secret Shopper Visit
    Retail Impact Coaching – via ZOOM
  • Up-Selling @ The Backwash
  • ClientWave Salon Consultation Training following a Secret Shopper Visit
    The Perfect Consultation
  • ClientWave Salon Reception Training
    The Ultimate Reception Course
  • Salon Retail Training following a Secret Shopper Visit
    Salon Retail Training – In-Salon
  • ClientWave Salon Management Training after a Mystery Shopper Report
    Salon Management Courses

Popular

Backwash Consultations Courses Customer Service Events Experienced GEN Z Insights Inspiration Managing People Nail Business Nail Shop Newly Qualified Rebooking Reception Retailing Social Media Content Time Management Top Tips Up Selling Website Design

Registered Office

14a Forest Gate
Chippenham
Wiltshire
SN15 3RS

UK: 04843598

Contact Us

Online : Submit Form
Call : 07739 806 406
Direct Email : Mystery Shoppers
Direct Email : Training Courses

What to Expect

A comprehensive 8 – 10 page Mystery Shopping Report for Hair & Beauty Salon owners that put customer service at the very heart of their business strategy.

© Copyright - ClientWave Ltd 2026 | Designed by: ClientWave Ltd
Link to: Power Hour Link to: Power Hour Power Hour Link to: Retail Impact Coaching – via ZOOM Link to: Retail Impact Coaching – via ZOOM Salon Retail Training following a Secret Shopper VisitRetail Impact Coaching – via ZOOM
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